Angela T Mfp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Greenwood Village, Colorado

To get pay0ff

I don't know what's going on I'm not a passed customer I just ask for a payoff know if I don't get it another story.
View full review
Anonymous
map-marker Portland, Oregon

10 day payoff

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The representative was very respectful and professional. Great attitude! Although they no longer held my financing, the representative was very helpful and answered the questions I had for him. Gave me the correct info as well as phone number where I can get the payoff information I was looking for. Thank you.
View full review
SP J Kbn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Forsyth, Georgia

Called Customer Service and spoke with Jessica Raasch, a very respectful, courteous and patience.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My conversation with Jessica Raasch was very pleasant and respectful. She provided me with the assistance I need to log into the website (although the site is far from being useful) which I have been trying to get on for 2 years. Thanks to Jessica for a job well done. As for the format of the billing, it has a lot to be desired. For a company of your caliber, you could mail out statements or allow customers to choose paperless. Early payoff or paying principle should not cause customers to pay more interest than necessary.
View full review

User's recommendation: Future customers beware of extra payments being applied to the principle debt.

Oluwaseun Eky
map-marker Statesville, North Carolina

Tired of paying 2 payments a month and getting nowhere with payoff

We used Aqua Finance when a Roofing Company that replaced our roof {not gonna mention them because we were'nt happy with them either}. I have been paying them 2 payments a month since we got the loan and still haven't been able to see the light of the day with payoff.

Called them and asked them how far ahead we were and we were like 10 months ahead on our payments, but we still need to pay on our due date. If we pay close to our due date most of payment goes to interest and if we skip a month all of our payment goes to interest. Still can't figure out how we are so far ahead and they do this to us. We were not told that this was interest daily loan.

They are a rip off.

Never again....looking for other financing. STAY AWAY.

View full review

User's recommendation: STAY AWAY

1 comment
Guest

Predatory Lending at its finest!

Jeffrey S Wtl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Madison, Ohio

Interest statement for 2021

I need my interest statement go 2021 ?????????????????????????????????????????????????????????????????
View full review
Barry B Tqa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Has to be the worst finance company ever

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Their system and way of dealing with customers is archaic and inefficient. I have been waiting over six weeks for a refund. Their policy is 6-8 weeks, and it would appear that they will stretch it out as long as they can. Holding on to a customer's money for that length of time is tantamount to fraud.
View full review

Preferred solution: Full refund

User's recommendation: Avoid dealing with this company if at all possible.

Anonymous
map-marker Columbia City, Indiana

BILLING

I have a 10 year loan with them for my bathroom. Their interest system is out of this world, and I don't mean that in a good way.

Contract signed 12/01/2019 interest added 01/01/2020 signed release & shower finished 01/23/2020. Price on this was 80. All before I even signed the release. Their balance never agrees with mine, they don't even postdates in a timely manner.

Statements dates are usually around the 30th of the month. Here it is 01/03/2022, and they still have the same billing statement on their website. If you try to make EXTRA payments to pay it off sooner the interest is almost double what it typically is because they charge daily, and exactly what their formula is I have no idea. 8.99 int for 10 years, on 10622.00 with 77.00 to 62.00 interest and if you make extra payment that's another 30.

-/+. I made an interest free loan and paid over 5500 back in August. I am waiting for my Dec statement, so I can pay the last amount.

STAY AWAY FROM THESE PEOPLE, B.B.B. DON'T EVEN DO ANYTHING ABOUT THEM.

View full review

User's recommendation: STAY AWAY, I WILL NEVER DO BUSINESS WITH THEM AGAIN

Ion D Ypb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clermont, Florida

Take the device of Aqua finance!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I don't like how the appliance works and I want you to come and get it this device and close the contract.My neighbors paid 3000 $ but I pay 9000 $ whose difference?I don't have many for to pay this credit.They promised shampoos and free soaps for 5 years and when I called to order they said me I have to pay,lies!
View full review
Loss:
$500

Preferred solution: Let the company propose a solution

User's recommendation: do not listen to what I tell you that I tell you lies

Tatiana R Nwd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clermont, Florida

I want to cancel aqua finance

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I don't have enough money to pay in the air and why? Why do my neighbors have the same device and they didn't pay as much as me? took out only $ 500
View full review
Loss:
$425

Preferred solution: Price reduction

User's recommendation: Not bay

cathy w Gyz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Regarding water filter that was a loan from scam person

i have received MANY CALLS from your company and emails I know what I'm about to say has nothing to do with your company but we have know one else to get in touch with today first time since deaths in family and home damage we have been able to inspect our water filter, It was too late before we found out we may have ben scammed checking the filter it is cracked and the top that cover is off. after listenign to men who came to our home about the filter and we signed contract we realized something was wrong a month later we received letter from (suppose) to be plumber's that this selling of filters were a scam the man who sold it to us came aday later due to the volume of clients that he was getting calls from he assured us everything was good and ok. but when i tried to find company that dealt with water filter there was none,refusing to pay is due to finances at present but we have been always so sure being a elderly couple of these sort of things BUT we got caught, if you are awhere of company that can come and get filter please let us know by email.

View full review
Loss:
$2000

Preferred solution: for someone to to take filter back

User's recommendation: be very careful and get as much info as possible i can only say i let my guard down this time

colleen Q Znq

I originally borrowed $1963.00 on 11/15/2015. I have paid $3245 as of today. I called for a payoff amount and they told me $1963.71. The interest rate is 13%. How is that possible?

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I called the number to complain and a trainee said they would transfer me to a manager when i complained. I was transferred to Cheyanne. When she couldn't answer me - since she was a mgr trainee - she transferred me to the "Manager of Trainees" Diane. They refused to connect me with the corporate offices.DO NOT USE THEM
View full review
Loss:
$3248
Cons:
  • Crooked company
  • Unclear statements poor explanations of interests and payments
  • Horrible company

Preferred solution: Full refund

Edwin R Ovg

Sorry *** business practices

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I gave them a void check so they would start taking payments right away and told them what day of the when they gave me the option and they didn't take the payment but added interest. The statement still with a different payment date and only 1 of the 2 payments shows on the bill as well as the site so then balance is all wrong.
View full review
Cons:
  • Unclear statements poor explanations of interests and payments

Preferred solution: fix their online billing records to reflect the actual status of your account

User's recommendation: stay away from this people, very nice until you sign the contract

Leah T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not worth the money

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The sales person was very persuasive! Purchasing this VERY expensive water filtration system was a huge regret. We had problems from the get go, had 2 different techs come out to see what the problem was it was never figured out. The upkeep is very expensive as well $120-150/year on salt pellets PLUS 6-8 filters that have to be changed once per year and thats another $200-300.
View full review

Preferred solution: Full refund

User's recommendation: Don’t do it!

1 comment
Evaline Tsh

I simply don't know how to get rid of this account. It seems like the principal never goes down.

I asked if I can just return the system and that's not an option. I really don't recommend this company.

It's very overpriced and with high interest. They don't explain any of the terms and that's a big mistake I made of not looking into it.

Jacqueline A Xct

Predatory Lenders

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review Jul 16, 2021

There is an issue with what one is told at the beginning of the loan and what happens during the servicing of the loan. My first bill had calculated interest for more than 30 day based on their daily calculated interest rate although the bill wasn't generated and due for a total of 30 days.

Each month my new bill does not reflect my correct balance.

I had a customer representative Miriam ask me if I am a Luder : Danish word for prostitute/sex-worker because i was asking questions about my payments, and the way the interest was calculated from the start.

There is a laundry list of issues with this business. They are the landing part of a network that works with services that do poor work and overcharge for their service.

They don't even tell you it's a lein placed on the property.

They are predatory lenders.

View full review
Pros:
  • Nobe
Cons:
  • Sucker you in a title lien contract
  • Rude customer support
  • Service as need to pay extra interest

Preferred solution: Let the company propose a solution

User's recommendation: NEVER let any company do work in your property and tell you they "got you approved" by Aqua Finance.

Anonymous
map-marker Milford, New Hampshire

Account S00241****

Hello I mailed a Pay Off Check from Market Street from the closing of the sale of my home at 45 Windham Road, Derry NH 03038, The check is a pay off for this account S00241**** - It has been a week since I mailed out the check, can you please determine if the check was received and when my account will be settled? My new home address is 47 Tonella Road, Milford NH, 03055 Thank You, Richard R. Genest 978-821-****
View full review
HENRY G Jlr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Incompetent

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My account has been set up on autopay, yet they are not withdrawing any payments and continue to call me. They request additional personal information which I will not release, my wife has mailed them checks which they have cashed yet will not discuss the account with her. I have reported them to my attorney generals office as well as the BBB, MY funds are available I do not work for the company and can not process my payments not to mention we are in the midst of a global pandemic!!! GAVE 1 STAR RATINGS BECAUSE NEGATIVE STARS NOT AVAILABLE COMPANY SUCKS!!!!
View full review

Preferred solution: Let the company propose a solution

User's recommendation: STAY AWAY!!!!!!

About

Summary

With its history dating back to 1986, Aqua Finance is a company started by Robert Chadwell. Aqua Finance has its head office in Wausau, Wisconsin. Bob Chadwell had years of experience in water treatment and BFS. The owner of Aqua Finance utilized his knowledge gained in both the industries to craft the water treatment solutions to assist dealers in everyday work. The CEO of Aqua Finance Inc, Bob Chadwell turned a small privately owned business years back into water treatment home remodeling financing a provider today.

Aqua Finance reviews and complaints

Aqua Finance is ranked 677 out of 3936 in Financial Services category

Payment Methods

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article